Every item that hotel guests might touch or see is subject to our scrutiny. Even the luggage tags got the Louey-Rubino treatment. Why bother, you might ask. It’s just a small piece of paper. Not to us it isn’t. It is all part of the experience.
Next, the “legal disclaimer”. Take the dense language and small print that usually covers the entire back of the tag — who ever even tries to read it? We boiled it down to 3 easy sentences in plain English. Clarity is its own message. It speaks volumes about truthfulness and respect. And Brand.